We've put together commonly asked questions about our CAD models on this page. Click here to return to the main help page.

If you do not find what you are looking for or have additional questions, please click here for contact information.

• Can a model be previewed online?
• How much does a CAD model cost?
• How do I know what file format to download?
• How do I know what parts have a CAD model?
• How do I locate and download a CAD model?
• How do I request a model not available online?
• How do I specify a different CAD format?
• How is Part Solutions integrated into the Berg website?
• How many CAD models can I obtain?
• What are the system requirements for Part Server?
• What formats are available?
• What happens when I request a CAD model?
• What is Part Solutions?
• What is the typical turnaround time?
• What should I do if I have a problem or question?

• How do I enable Cookies?
• How do I enable Javascipt?
• I click on the Preview link and nothing happens
• I requested a model and did not receive it.



• New! CAD Application specific help

What is Part Solutions?

Part Server is a CAD model service used in conjunction with the wmberg.com website. W.M. Berg has contracted with Part Solutions to provide this service. They provide models to visitors of the Berg website. A visitor can also generate models directly from the partsolutions.com website. Models are delivered in the native CAD format of choice directly to the visitor.

How is Part Solutions integrated into the Berg website?

Visitors search using our part number or category drill down list in the Online Catalog. Using the Online Catalog search function, when the Part Detail page or multiple part listing page is reached, visitors may preview a model or request a cad model be emailed to them.

How much does a CAD model cost?

Models are provided free of charge to all visitors. However, all visitors are required to register on the Berg website before downloads can be made.

How do I know what parts have a CAD model?

Parts with a     icon in our Online Catalog have models available.

How do I know what file format to download?

First determine if you want a 2D or 3D model. Then determine the file formats your CAD software supports. Please see the What formats are available?section.

How do I locate and download a CAD model?

Parts with a     icon in our Online Catalog have models available.

1. Locate the desired Berg part number by choosing one of the three search options in the Online Catalog.
2. When the part number desired is found, click the     icon.
3. In the CAD Login windows, enter your email address and desired password.
4. Select Preferred CAD format from the drop down list.
5. Select Yes or No to login automatically. Note: If you choose automatic login, a cookie will be saved to your computer containing your e-mail address so that you will not have to login each time to download CAD drawings. This procedure does not reveal any private or personal information.
6. When complete, click Login Now. New users will be prompted to register.
7. Enter the requested information for registration.
8. When complete, click Save and Continue.
9. In the Cad Model Request windows, click Send Drawing via Email. A successful message should appear. The model should be delivered within 4 hours.

What happens when I request a CAD model?

When a request is generated, it is automatically forwarded to the Part Server model server. Part Server then generates the model and sends it directly to the email address given in registration.

What is the typical turnaround time?

The turnaround time typically is under 10 minutes, but may be longer, depending on the complexity of the model chosen.

How many CAD models can I obtain?

You can request as many models as desired. Each model is a separate request and is emailed individually. There are no current restrictions, although this may change in the future. Note: A log is kept of each request.

Can a model be previewed online?

Parts with a     icon in our Online Catalog have a preview available. You may wireframe, rotate, zoom, move, part transparent and assembly opaque the model.

1. Locate the desired Berg part number by choosing one of the three search options in the Online Catalog.
2. When the part number desired is found, click the     icon.
3. Click on any of the labeled icons to utilize the various preview options.

What formats are available?

How do I request a model not available online?

Send your request along with any specifications to wmbergtechsupport@wmberg.com.

How do I specify a different CAD format?

1. Locate the desired Berg part number by choosing one of the three search options in the Online Catalog.
2. When the part number desired is found, click the     icon.
3. Click the Log Off button on the CAD Model Request page.  You'll then be presented with the CAD login screen where you can specify a different CAD format.

What are the system requirements for Part Server?

An accurate email address.  For preview, supported browsers are Microsoft Internet Explorer 4.0 + or Netscape Navigator 4.0 +. Java script must also be enabled.

What should I do if I have a problem or question?

First see if your problem or question is addressed on our Help pages If you are still experiencing problems or need additional assistance:

• Downloading of models, configuration of browser or java script or site error messages, contact wmberginformationsystems@wmberg.com


• Navigating through the wmberg.com website, placing an order or general product inquiries, contact wmbergcustomerservice@wmberg.com


• Product specifications and/or using our products with your application, contact wmbergtechsupport@wmberg.com


• If none of the above apply, check our Contact Us page for additional email addresses.

Technical Support

I requested a model and did not receive it.

Under normal circumstances, models take up to 1-10 minutes to generate and are immediately emailed upon generation. If it has been over 4 hours since your request was made, please review the following potential causes. If after ruling out these causes, please email wmberginformationsystems@wmberg.com for assistance.

Email-Filtering (Anti-Spam) Software?
If your company is using email-filtering software, you may be unable to receive email from Part Solutions. Please contact your local Information Systems administrator for assistance or use an email address that is not filtered.  Note: If we receive a delivery failure from your server, we will email you at the address provided on your registration.

Correct Email Address on file?
Check the email address on your registration.

1. Login to http://www.wmberg.com/ecomm/mlogin.aspx
2. Click "If you would like to change your Account Information please Click here"
3. Check and correct the email address, if needed. Click the Save Changes button.
4. If your email address was in error, correct and resubmit your model request. If not, please email wmberginformationsystems@wmberg.com for assistance.

Is your email address working?
Have a friend send an email to you to test your account. If not received within normal limits for your company or personal account, please contact your local Information Systems administrator for assistance or your local Internet Service Provider. If the email is received, please email wmberginformationsystems@wmberg.com for assistance.

Does the part have "full teeth" (PRO-E)?
In some cases, Part Solutions may not be able to generate gears with full teeth quickly in PRO-E format. Part Solutions may take longer to generate these types of models. Please allow additional time for processing. Note: If you need a model quickly, resubmit the request, select a lower level of detail and use the pattern command in PRO-E.

I click on the Preview link and nothing happens.

Most likely the problem is that you have JavaScript disabled. See this section for instructions on enabling JavaScript.

How do I enable Java Script

Use the following set of instructions based upon your browser type.

Internet Explorer 4x

1. Open Internet Explorer.
2. Click Tools – Internet Options.
3. Click the Security Tab.
4. Under Web Content Zone, click the Internet icon.
5. Click the Custom Level button.
6. Under Scripting – Active Scripting, choose Enable.
7. Click the OK button to save settings.

• Coming Soon.

• Please refer to your browser documentation for how to enable Javascript.

How do I enable Cookies?

Use the following set of instructions based upon your browser type.

Internet Explorer 6x

1. Open Internet Explorer
2. Click Tools – Internet Options.
3. Click the Privacy Tab.
4. On the Privacy tab, move the slider to Medium or a lower setting as needed to permit our web site to work properly. Note: See Internet Explorer Help for other cookie options.
5. Click the OK button to save settings.

1. Open Internet Explorer
2. Click Tools – Internet Options.
3. Click the Security Tab.
4. Select the Internet zone, and then click Custom Level.
5. Scroll down to the Cookies section.
6. For Allow cookies that are stored on your computer, optionally select Enable.
7. For Allow per-session cookies, select Enable, and then click OK.

1. Open Netscape.
2. Click Edit – Preferences.
3. In the Category pane, double-click Privacy and Security, and then click Cookies.
4. Select either Enable cookies for the originating web site only or Enable all cookies, and then click OK.

1. Open Netscape.
2. Click Edit – Preferences.
3. In the Category pane, click Advanced.
4. In the Cookies group box, select either Accept all cookies or Accept only cookies that get sent back to the originating server, and then click OK.

• Please refer to your browser documentation for how to enable cookies.